Frequently Asked Questions
Everything you need to know about your favorite subscription boxes.
How does a subscription box work?
When you subscribe to a box on Cratejoy, you will receive a curated package of products delivered to your door on a recurring schedule, typically once a month.
Can I cancel my subscription at any time?
Yes, most subscriptions allow you to cancel at any time through your account dashboard. Please check the specific seller's policy for details on renewal cutoff dates.
When will my first box ship?
Shipping timelines vary by seller. Generally, your first box will ship within a few days of your order or during the seller's specific monthly shipping window.
How do I track my order?
Once your box has shipped, you will receive an email notification containing a tracking number so you can follow its journey to your doorstep.
What is the return policy for subscription boxes?
Returns are handled by individual sellers. We recommend reviewing the 'Shipping & Returns' section on the specific product page before making a purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal.