Returns & Exchanges
At Cratejoy, we want you to love every box you receive; if you are not completely satisfied, our flexible return policy allows you to request a refund or exchange within 30 days of delivery. Please note that since we host independent sellers, specific return eligibility may vary based on the individual shop's policy.
Contact the Seller
Log into your Cratejoy account, navigate to your subscriptions, and message the specific seller to initiate your return request.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all products are unused and include all original inserts or bonus items.
Ship the Item
Affix the provided return shipping label to your package and drop it off at the designated carrier location.
Receive Your Refund
Once the seller receives and inspects the returned box, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing